Your Store’s Daily Maintenance: What You Should Know

One of the biggest pros of using a fulfillment service like Printful for your store is that you don’t have to deal with storing inventory or shipping your products. You set up your store, submit your designs, and they handle the rest.

But that doesn’t mean you can completely set it and forget it. There’s some day-to-day maintenance you should do to make sure your store runs smoothly.

This guide covers everything you need to do to keep your store well oiled. From store setup, to updating orders, to supporting your customers.

Setting Up Your Store

If you haven’t set up your store, check out these resources that can help:

  • The Printful Resolution Series – This is a blog series that walks you through the entire process of setting up shop, from A to Z.
  • The Printful Checklist – Use this as a master to-do list for setting up your store.
  • Printful YouTube Channel – If you’re not sure how something works, chances are you’ll find a tutorial on our YouTube channel.
  • Sample Orders – You can’t stand by your product if you haven’t even seen it, so order samples (at 20% off with free standard shipping worldwide).
  • Design and Photography Services – If you need help creating your designs or taking product photos, we highly recommend checking out our in-house services.

Managing Your Orders
When your store is up and running and you start to make sales, you’ll have to manage your orders. This means keeping tabs on hold orders, unsynced or out of stock products, etc.

  • What is your Dashboard?

This is the home base for all of your orders. You can see how many orders have come in, the profit you’ve made and whether it’s gone up or down since the previous month.

Printful sends notifications if there are delays or problems with your orders, but it’s good practice to regularly check your Dashboard.

  • Handling Hold Orders

The most common reason why an order is put on hold is because the print file doesn’t match Printful’s guidelines.

How it works is the graphics team will put that order on hold and send you an email explaining why. Then you have to update the order with the requested fixes.

  • Hold Order

Once you’ve fixed the reason why the order is on hold, then reply to the hold email and let us know.

  • Orders for Unsynced Products

If you’ve chosen to manually import unsynced orders, you don’t have to sync all of your products at once. This is great if you have a lot of products and don’t want to sync them right away.

When an order comes in for an unsynced item, it’ll save as a draft and you’ll have to sync it before the order can go through.

We send you an email notification when an order for an unsynced item goes through. So keep an eye on your inbox and sync these orders ASAP so we can move forward with fulfillment.

To manage your import settings, go to your Dashboard -> Stores -> Edit -> Orders.

  • Managing Your Store’s Customer Support

Our customer service reps are here to help you, but you support your own customers. We don’t communicate with your customers directly – it’s up to you to manage their needs and expectations.

Be sure to respond to your customers’ questions and concerns, and get in touch with us for more help.

Want to keep your customers happy? Then check out this blog post for Printful policies you can copy to your store with a free, downloadable template.

  • Submitting Problem Reports and Getting in Touch with Us

If you have a problem with one of your shipments (for example, you received the wrong size), the best way to get in touch with us about it is to submit a problem report.

To do this, go to your Dashboard, and look up the order in question. Click on the order, and then click “Report.” Here you can describe what the problem is, and our support team will get back to you ASAP.

When submitting a problem report, it’s helpful for us if you add these things:

  1. The order number
  2. Photos of the product where the problem is clearly visible
  3. A photo of the packing slip

But that’s not the only way you can get in touch with us – we’re available by email, live chat, or phone. You can even text us to schedule a call time! Watch this video to learn how.

Source: The Printful. Article by Nora Inveiss (

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