facebook

Facebook’s Next Big Bet Is Making Your Phone’s Camera Smarter

Facebook has gotten us all to share text posts and photos, and is seeing a lot of use of video. Now, it wants to turn is all into live streamers, and use advanced technology to aid our use of our phone cameras: That’s the gist of an outlook that Facebook’s Chief Product Officer Chris Cox gave at the Wall Street Journal’s WSJ.D Live conference in Laguna Beach, Calif. Tuesday.

Cox said that Facebook has already seen 400 percent growth in live streaming since opening it up to all of its users in May. Not all of that is coming from users watching broadcasts of major media brands, he explained, adding that the number of small broadcasters — teenagers that stream to just a dozen of their friends — was a surprise even to Facebook itself.

Key to Facebook Live’s future growth will be technology that adds to the live broadcast experience, said Cox. He showed off one example that Facebook is currently experimenting with in the lab: An app that automatically takes the camera input and in real-time renders it in the style of famous painters like van Gogh using neural networks.

The bigger idea behind experiments like this is to turn the camera into an advanced tool that unlocks live streaming and augmented reality experiences, said Cox. “This is going to help take the technology to the next level.”

Cox was joined on stage by Facebook’s Chief Operating Officer Sheryl Sandberg, who argued that Live is an evolution of free expression on Facebook, complete with the challenges that come with it. The company has been in hot waters in the past for overzealous removal of content, and suggested last week that it was ready to relax some of its guidelines for acceptable content.

“Facebook is a platform for all ideas,” Sandberg said. “We also want to be a really safe community. Those two things can come into conflict.”

As Facebook is making decision what content to keep on its platform and what to ban, it often finds itself confronted with criticism that it is exercising editorial control — a charge that Sandberg and Cox denied. “A media company is about the story that it tells,” said Cox. “A technology company is about the tools that it builds.”

Source: Variety, article by Janko Roettgers (http://variety.com/2016/digital/news/facebook-chris-cox-sheryl-sandberg-live-1201900331/)

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What’s The Ideal Length For Your Business’ Digital Content?

What’s the ideal length for my business’ digital content?” It’s a question I’ve been asked many times by startups in Asia.

Here’s the advice I give

Before you dive into how long your content should be, ask yourself three simple questions:

1. Who is my audience?

2. What are their pain points?

3. How does my business help?

Once you’ve answered those questions, start by defining your audiences in terms of personas. (Not sure where to start? HubSpot offers a free buyer personas template.)

Now put yourself in your personas’ shoes. What kind of content would solve their pain points or interest them? Let’s say your target audience are busy CEOs. They’re likely interested in topline insights and best practices rather than long-form whitepapers. (At least, that’s been the case in my experience.) Alternatively, if you’re targeting digital marketing managers, they often crave in-depth articles with practical tips on a particular topic. See the difference?

For a more data-driven approach, I recommend checking out BuzzSumo’s Content Analysis tool.

Once again, let’s assume you’re promoting digital marketing courses. If you enter “digital marketing” into the tool, it will show you the length of related articles that get the most shares online.

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According to the chart above, “digital marketing” articles over 2,000 words tend to get more shares online. It’s interesting to note that articles less than 1,000 words received around the same amount of shares as articles over 2,000 words, at least on LinkedIn.

So, it’s worth noting not only the total shares across social media platforms but also the total shares on the social media network that your personas use.

By using this data along with your personas’ insights, you’re more likely to develop the right content for your audience.

What about SEO?

Your content’s position on Google can often make or break your content, in terms of views and conversions.

So which does Google prefer: shorter or longer content?

According to search engine results page (SERP) data from SEMRush, they found that longer content tends to rank higher on Google. In fact, the average Google first page result contains 1,890 words.

Now content length is not the only factor that Google considers when ranking content on the first page, but it does have an impact according to the studies above.

Remember this…

While longer content tends to perform better on search engines and get more shares, the most important variable when considering your content length should be your audience. Keep them satisfied and your rankings and shares will follow.

Source: Forbes, article by Joe Escobedo (http://www.forbes.com/sites/joeescobedo/2016/10/24/whats-the-ideal-length-for-your-business-digital-content/#5472e0362e7e)

 

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Snapchat Needs to Go Public Before Instagram Stories Kills It

With Snapchat leaking that the company is planning a quick initial public offering (IPO) at a $25 billion valuation, the real motivation for speeding up the deal may be the ability of Instagram Stories to grow to from scratch to 60 percent of Snapchat’s user base in just 10 weeks.

L&F Capital Management suggests that Snapchat’s current advantages are easily replicated, and that “Instagram will ultimately consolidate the teen user base.”

They see a Snapchat IPO as another one-trick-pony like GoPro, Fitbit and Shake Shack. All three had hot IPO’s and a big jump in price in the first few days of trading. But within a year, competition swooped in and the companies’ stock prices crumbled.

A recent Wishbone survey targeting 35,000 Snapchat users between the ages of 12 and 25 found the company’s primary competitive advantage is its filters. Geo filters and puppy dog faces are what the youth demographic currently wants for viral “fun.” But the survey also revealed that if Facebook had Snapchat-type filters, it would take market share from Snapchat’s 12 to 25-age demographic.

Facebook Instagram Stories launched on August 2, and already has 100 million daily active viewers, compared to Snapchat’s 150 million users after almost five years. A big part of Instagram Stories’ rapid adoption has probably been due to “immersion” within the 500 million users in Instagram’s ecosystem.

L&F is confident that Facebook can continue to grow its earnings by 30 percent compounded, because the falling “Cost per Engagement” for the Instagram and Facebook platform is a magnet for advertiser dollars and an impediment for other social media platforms.

Snapchat is the primary target in the Facebook’s app consolidation plans. By knocking off Snapchat’s core features, Facebook will strengthen its user base and take share in the youth demographic, where advertisers desperately want to increase engagement.

Snapchat currently has an advantage when it comes to private direct messaging, but that feature is easily imitated. Facebook is already testing a similar tool with Messenger. By enabling short-lived direct messaging text, photos and videos, Messenger would seem to be a huge threat to Snapchat’s value proposition to users.

Instagram Stories already addresses the public messaging components, and when combined with Facebook Messenger features, it could also offer the kid-targeted private component.

L&F believes that with all the hype around Snapchat, the stock price will undoubtedly jump after the IPO. But it also expects Snapchat to be “butchered” as reality sinks in that the company does not have “protectable” value.

Source: Bretbart, article by Chriss W. Street (http://www.breitbart.com/california/2016/10/09/snapchat-needs-go-public-instagram-stories-kills/)

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Five tips for protecting your brand on social media

This summer, online payment service giant Paypal learned that bad guys had set up a fake Paypal Support page on Twitter, and then monitored the real Paypal Support page for remarks from customers. The bad guys responded to those inquiries and pointed users to the fake site where they would ask for, and sometimes receive, personal and account information – an attack called angler phishing.

Paypal’s Information Security Director Trent Adams likens the ongoing battle to protect its brand to a game of whack-a–mole, and with new social media threats popping up daily, it’s becoming more like “whack-an-ant-hill” because while one account may be shut down, others are probably still at work.

“We would like to get into a position of prevention – but prevention is really hard,” Adams says. “Early detection is where we are right now.”

As social media platforms become the predominate form of customer communication, so too do the threats to companies and brands. Nearly 600 new fraudulent brand accounts were created each month between April and June 2016 on social media sites Facebook, Twitter, YouTube and Instagram, according to a study by Proofpoint. Of nearly 5,000 social media accounts connected with 10 top global brand names, nearly one in five was fraudulent.

Even though the incidents of phishing on those fake accounts is relatively small (about 4 percent), they’re still a huge target for bad actors and a danger to customers and brand reputation. “They can reach almost 33 million people across those top 10 brands,” says Devin Redmond, vice president and general manager of digital security and compliance at Proofpoint, which offers brand fraud detection and mitigation services.

It’s not just the largest brands that have been targeted. Food service and retail companies have seen bad actors create what looks like a promotional site for coupons, access to special content or previews for online games, Redmond says. Unknowing users will surrender credit card information and other personal information on the sites.

The rise in brand fraud has even prompted companies that don’t even have a social media presence to monitor popular platforms. “Companies are starting to understand that even if they’re not active on social media, they need to be monitoring it because other people could be active on their behalf,” says Shanna Gordon, client services director at BrandProtect.
Protecting your brand

Some 79 percent of information security leaders surveyed by Ponemon institute believe that their security processes for Internet and social media monitoring are nonexistent, partially deployed or inconsistently deployed. Brand fraud experts offer five tips for protecting your company’s name and reputation.

1. Create your own social media presence before someone else does

Companies should have an official presence on major social media sites, even if they don’t use them often, says John LaCour, CEO of PhishLabs. “If customers go looking for [your page] and can’t find one, they may find the bad guys instead,” he says. Many social media sites offer icons or flags that identify legitimate sites, he adds. Companies should also communicate with customers that their official sites will only be used for announcing new products and services, for example, so customers will look more suspiciously at alleged brand sites that offer free perks or customer service action.

2. Establish governance

Companies need to have a governance program in place and staff responsible for social media accounts and communication as part of the company’s main infrastructure, Redmond says.

Business units often create their own legitimate domains, but the security team might not know about them. “They don’t do it through the right channels,” Gordon says. “That needs to be monitored with processes in place.”

3. Conduct a social media brand inventory

A simple search of a company’s name on popular social media sites can begin to uncover any nefarious social media accounts or at least reveal how the company is being represented, fraud experts say. During a recent audit of its social media presence, a major consulting firm was shocked to discover that hundreds of accounts were impersonating its brand or were using its name in some unwanted way on sites like Facebook, Twitter, LinkedIn, Google+ and Instagram, Gordon says.

Some accounts might be legitimate while others may reference a company’s name simply to draw traffic to their site. But a few could be truly criminal and are attempting to use fake accounts for phishing scams or to sell knock-off merchandise, she adds.

4. Identify fraudulent accounts and act quickly

At Paypal, security teams focus on identifying fraudulent sites and then reacting quickly, usually with the help of its worldwide customer base.

“The fastest way we identify [fraud] is being notified by our customer base,” including merchants and consumers, Adams says. “We are often notified much more quickly by customers than we are by the industry organizations that identify potential fraud and kick out threat alerts.”

Paypal’s investigative team reviews the fraud tips as they are received and identifies whether they are malicious or benign. Next they reach out to social media platform operators and their security departments to alert them.

5. Know where and how to report brand fraud

When customers suspect a fake company account on social media, they need to know who to report the fraud to, Redmond says. Develop a response plan that includes the documentation that should be collected and who should be contacted at the company and the social media site.

“Companies need to report brand fraud in a way that responders can consume it quickly because minutes count in these situations,” Adams says. To that end, Paypal is testing a specialized fraud reporting queue it has set up with a half dozen social media sites.

Fraud tipsters provide documentation about the suspected fraud in a standard format, and it is submitted by Paypal to the social media platforms. “We’ve been able to see a significant decrease in the amount of time it takes from the time we identify the problem to the time we report it, to the time action is taken,” Adams says. In one recent month, the expedited channel was 75 percent faster than reporting through the standard channel, he adds.

Adams says the reporting queue project is in the in the early prototype phase, and once it is proven successful Paypal plans to share the process or technical specifications with the world as open source.

Preventing social media brand fraud will remain a challenge because of the generative nature of social media platforms and the proliferation of new and more creative scams, Adams says. While these measures won’t stop this kind of abuse completely, he says, “it will raise the barrier.”

Source: CSO, article by Stacy Collett (http://www.csoonline.com/article/3126077/social-networking/five-tips-for-protecting-your-brand-on-social-media.html)

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