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Most US Young Adults Watch Mobile Video on Facebook

Teens aren’t the only ones turning to YouTube to consume video content, young adults ages 18 to 20 are as well. According to June 2016 research, more than half of US young adults watch mobile video on the video-sharing site—and just as many view mobile video content on Facebook.

Social Media Platforms Used by US Young Adult* Mobile Video Viewers to View Mobile Video Content, June 2016 (% of respondents)

Native advertising software provider Sharethrough polled 300 US internet users ages 18 to 20, who were asked questions after being shown an autoplay in-feed native video ad.

Though a large share of respondents said they watched mobile video on Facebook and YouTube, nearly as many (50%) watched mobile video on Snapchat daily, and nearly half (42%) said they viewed mobile video content on Instagram every day. Twitter trailed behind with just 24% of young adults watching mobile video on that social platform each day.

Daily Time Spent Viewing Video Among Mobile Users* Worldwide, by Device/Channel, July 2015 (minutes and % of total)

Video habits are steadily moving to mobile. A survey from Millward Brown revealed that though time spent watching video on TV is still greater than on other devices, video habits are shifting, thanks in part to the proliferation of mobile devices entering the market, as well as growth of multiscreen usage.

According to the study, half of all video viewing happens on TV sets—split between live TV and on-demand TV. The other half comprises mainly mobile devices, which includes smartphones and tablets. Smartphones take the largest digital share, encompassing 22% of total daily time spent viewing video.

Source: eMarketer (https://www.emarketer.com/Article/Most-US-Young-Adults-Watch-Mobile-Video-on-Facebook-YouTube-Daily/1014553#sthash.wg5EmPZF.dpuf)

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Five tips for protecting your brand on social media

This summer, online payment service giant Paypal learned that bad guys had set up a fake Paypal Support page on Twitter, and then monitored the real Paypal Support page for remarks from customers. The bad guys responded to those inquiries and pointed users to the fake site where they would ask for, and sometimes receive, personal and account information – an attack called angler phishing.

Paypal’s Information Security Director Trent Adams likens the ongoing battle to protect its brand to a game of whack-a–mole, and with new social media threats popping up daily, it’s becoming more like “whack-an-ant-hill” because while one account may be shut down, others are probably still at work.

“We would like to get into a position of prevention – but prevention is really hard,” Adams says. “Early detection is where we are right now.”

As social media platforms become the predominate form of customer communication, so too do the threats to companies and brands. Nearly 600 new fraudulent brand accounts were created each month between April and June 2016 on social media sites Facebook, Twitter, YouTube and Instagram, according to a study by Proofpoint. Of nearly 5,000 social media accounts connected with 10 top global brand names, nearly one in five was fraudulent.

Even though the incidents of phishing on those fake accounts is relatively small (about 4 percent), they’re still a huge target for bad actors and a danger to customers and brand reputation. “They can reach almost 33 million people across those top 10 brands,” says Devin Redmond, vice president and general manager of digital security and compliance at Proofpoint, which offers brand fraud detection and mitigation services.

It’s not just the largest brands that have been targeted. Food service and retail companies have seen bad actors create what looks like a promotional site for coupons, access to special content or previews for online games, Redmond says. Unknowing users will surrender credit card information and other personal information on the sites.

The rise in brand fraud has even prompted companies that don’t even have a social media presence to monitor popular platforms. “Companies are starting to understand that even if they’re not active on social media, they need to be monitoring it because other people could be active on their behalf,” says Shanna Gordon, client services director at BrandProtect.
Protecting your brand

Some 79 percent of information security leaders surveyed by Ponemon institute believe that their security processes for Internet and social media monitoring are nonexistent, partially deployed or inconsistently deployed. Brand fraud experts offer five tips for protecting your company’s name and reputation.

1. Create your own social media presence before someone else does

Companies should have an official presence on major social media sites, even if they don’t use them often, says John LaCour, CEO of PhishLabs. “If customers go looking for [your page] and can’t find one, they may find the bad guys instead,” he says. Many social media sites offer icons or flags that identify legitimate sites, he adds. Companies should also communicate with customers that their official sites will only be used for announcing new products and services, for example, so customers will look more suspiciously at alleged brand sites that offer free perks or customer service action.

2. Establish governance

Companies need to have a governance program in place and staff responsible for social media accounts and communication as part of the company’s main infrastructure, Redmond says.

Business units often create their own legitimate domains, but the security team might not know about them. “They don’t do it through the right channels,” Gordon says. “That needs to be monitored with processes in place.”

3. Conduct a social media brand inventory

A simple search of a company’s name on popular social media sites can begin to uncover any nefarious social media accounts or at least reveal how the company is being represented, fraud experts say. During a recent audit of its social media presence, a major consulting firm was shocked to discover that hundreds of accounts were impersonating its brand or were using its name in some unwanted way on sites like Facebook, Twitter, LinkedIn, Google+ and Instagram, Gordon says.

Some accounts might be legitimate while others may reference a company’s name simply to draw traffic to their site. But a few could be truly criminal and are attempting to use fake accounts for phishing scams or to sell knock-off merchandise, she adds.

4. Identify fraudulent accounts and act quickly

At Paypal, security teams focus on identifying fraudulent sites and then reacting quickly, usually with the help of its worldwide customer base.

“The fastest way we identify [fraud] is being notified by our customer base,” including merchants and consumers, Adams says. “We are often notified much more quickly by customers than we are by the industry organizations that identify potential fraud and kick out threat alerts.”

Paypal’s investigative team reviews the fraud tips as they are received and identifies whether they are malicious or benign. Next they reach out to social media platform operators and their security departments to alert them.

5. Know where and how to report brand fraud

When customers suspect a fake company account on social media, they need to know who to report the fraud to, Redmond says. Develop a response plan that includes the documentation that should be collected and who should be contacted at the company and the social media site.

“Companies need to report brand fraud in a way that responders can consume it quickly because minutes count in these situations,” Adams says. To that end, Paypal is testing a specialized fraud reporting queue it has set up with a half dozen social media sites.

Fraud tipsters provide documentation about the suspected fraud in a standard format, and it is submitted by Paypal to the social media platforms. “We’ve been able to see a significant decrease in the amount of time it takes from the time we identify the problem to the time we report it, to the time action is taken,” Adams says. In one recent month, the expedited channel was 75 percent faster than reporting through the standard channel, he adds.

Adams says the reporting queue project is in the in the early prototype phase, and once it is proven successful Paypal plans to share the process or technical specifications with the world as open source.

Preventing social media brand fraud will remain a challenge because of the generative nature of social media platforms and the proliferation of new and more creative scams, Adams says. While these measures won’t stop this kind of abuse completely, he says, “it will raise the barrier.”

Source: CSO, article by Stacy Collett (http://www.csoonline.com/article/3126077/social-networking/five-tips-for-protecting-your-brand-on-social-media.html)

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Tools to Help You Track Your Startup

When you’re busy building a startup, there isn’t always time to keep track of what people are saying about your company. Luckily, there are a bunch of great products to make tracking your startup easier than ever.
We put together a list of six different tools to help you monitor when your startup is mentioned online, as well as track companies, markets, and people you care about. Read on for the full list.
1. Index
Keep track of companies & markets you care about

Index, created by the team at The Next Web, uses public content on the web and turns it into structured data on locations, industries, and private tech companies around the world.
There are a lot of cool uses for this tool. You can use it to keep an eye on potential investors, competitors, or markets. You can also create custom lists to track the investments, acquisitions, and other updates you care about while filtering out the news that isn’t as important to you.
If you sign up for the “Pro” or “Expert” versions of this tool, you’ll get access to even more features, such as: weekly digests, advanced search, CSV exports, and a daily investment newsletter. This tool is certainly worth the investment if you‘re looking to more efficiently keep track of what matters to you and your company.

2. Notify
Get notified in Slack when your startup is mentioned online

There are so many things you can do with this Slack integration, and setting it up is super easy. You can create alerts for anything you want to be notified about, like when your startup or competitors are mentioned anywhere online, when a specific person is mentioned, or when something gets published about an event or topic you want to track. You can also select sources you want to read notifications from (e.g. Twitter, Facebook, Reddit, Blogs, Product Hunt, Medium, News Sites, etc.).
If you want to keep your finger on the pulse of anything important to you, Notify is a no-brainer Slack integration (But yes, you do have to be a Slack user).

3. App Review Monitor
App Store reviews delivered to Slack and your inbox

This tool, created by the LaunchKit team, is a free service that notifies you when your app receives a new review in the App Store. You can keep your team up-to-date with alerts sent via email or Slack. You can also have App Review Monitor automatically tweet about your five-star reviews.
Of course, you won’t always receive perfect reviews. One of the most important elements of great customer service is finding and communicating with customers who are underwhelmed by your app. With this tool, you can easily forward a less-than-awesome review to your support team and find the reviewer online so you can start a direct conversation with him or her.
We’re big fans of any tool that makes a normally tedious task easier—and this one certainly fits the bill!

4. Mattermark for iOS
1 million+ companies in your pocket. Absolutely free.

Mattermark is one of the most beloved tools in the startup world. Venture capitalists and salespeople are willing to pay $6,000 a year for the data and insights this product offers.
Mattermark for iOS, however, is completely free. Using the mobile app, you can learn more about over 1 million companies, share profiles and news with your network, and stay on top of daily funding events and important company news.
This is a must-have app for any startup enthusiast.

5. Startup Tracker 2.0
Keep tabs on up-and-coming startups

Startup Tracker is like Rapportive for startups. If you’re reading an article about Shyp, this tool will show you a summary of the most important information about the company without you ever needing to leave your browser.
Startup Tracker scours leading data sources like Beta List, CrunchBase, Product Hunt, Facebook, and Twitter to compile detailed company profiles. You can use it to search across over 400,000 profiles and discover new and trending startups. This is a fantastic way to learn about and keep track of your favorite companies.

6. Monitor Backlinks
Track backlinks for any website

If you want to improve your website’s SEO, backlinks matter—but they are often difficult to keep track of. This product makes it so much easier. After a quick setup, you’ll get access to a dashboard when you can monitor new backlinks, SEO progress, and organic traffic driven by search engines as a result. You’ll also have insight into your keyword rankings, links with social interaction, Nofollow vs. Dofollow links, and more.
This is a fantastic way to strengthen SEO and keep tabs on your competitors. A great tool for marketers and anyone else who nerds about about website growth.

Source: Medium (https://medium.com/@producthunt/tools-to-help-you-track-your-startup-1214d572044#.ymqvxert7)

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How to Run an Effective Social Media Employee Advocacy Program

Every smart entrepreneur knows that you need to use social media to effectively market your business and your brand.

I realized that back in 2008, when I opened my camera store in New Jersey and had to compete against the largest camera store in the world – B&H Photo — and the biggest competitor of them all – Amazon. I had to acquire customers, and build our brand with little time and even less money. Social media turned out to be the fastest way to do that. But one of the problems I immediately faced was how to get engagement on our posts, when we didn’t have a big following on any of the social platforms.

This is a problem that many entrepreneurs face today.

In many cases, your social media accounts do not have very many followers, connections or interactions. So, if for example, you post on Facebook, your relatively small number of followers will mean Facebook’s algorithm will keep engagement very low. But is there a way to increase your engagement without investing a lot of money boosting posts?

The tactic I discovered back in 2008, and one that I have honed with great success today, is employee social advocacy. Here are the 10 steps I’ve used to implement and run an employee-driven, post-boosting program, which you can start doing today.

1. At the next staff meeting, it should be announced that you are looking for all team members to promote posts on their personal social media accounts – Facebook, LinkedIn, beBee, Twitter and Instagram — on a regular basis.

2. There should be an email sent to All@YourCompany.com with an explanation of what employee advocacy is, why it is done and what will be accomplished for the company. Ask staff to reply with their willingness to participate. I would not require any staff member to do it that doesn’t want to, but let them know there will be rewards for the people who do it the most.

3. In a follow up email, ask everyone to follow and like all of your YourCompany pages on Facebook, LinkedIn, beBee, Twitter and Instagram from their personal social media pages.

4.There needs to be a social leader in the company. It works best if it’s the owner, president or stakeholder. He or she will lead the charge on the personal posting side. Let everyone know who that will be. There can be more than one leader.

5. All participating members need to connect with the social leader. It’s ok if someone is not on every social platform. Let them participate where they can.

6. The social leader then creates a post on their personal social media accounts. Use all the social networks if it makes sense for the post’s content. The post needs to be interesting and engaging and include no direct selling. That post should be shared on all company pages by the company page owner.

7. Send an email to All@YourCompany.com with all of the links to the leader’s posts asking everyone to share on their accounts with a personal comment added that relates to their friends, fans or followers.

8. When you start this advocacy program, do one post per week until your staff gets use to it. Then do up to three per week, but that is the maximum you should do. The staff will get tired of it and so will your followers.

9. To jump start the program, give everyone who follows No. 2, No. 3, No. 5 and No. 7 a $20 giftcard or something similar. Many, who agreed to do it, won’t – especially the first time. A personal note or visit from the social leader asking them to participate again is the way to go here.

10. Create contests, and publicly hand out prizes. The top employees with the most engagement, receives a money prize, extended lunch, day off or something else intriguing. You should post a leaderboard and hand out prizes for the top performers for each month and for the year.

Employee social advocacy is an incredibly cost-effective way to build your brand and business. It also builds employee morale and creates a corporate culture where staff feels like they have directly contributed to the success of the company.

Source: Fox News, article by Matt Sweetwood http://www.foxnews.com/us/2016/09/15/how-to-run-effective-social-media-employee-advocacy-program.html)

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